Privacy Policy

Your Privacy Rights

This privacy policy describes how Balance One Supplements Inc. collects and uses the personal information you provide on web sites and services which link to this privacy policy (“Services”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Please take a moment to review the terms of our Privacy Policy. Unless we indicate otherwise, this Privacy Policy applies only to information that we collect through the Services. By visiting Our Site or using the Services, you accept the terms of this Privacy Policy.

Personal Information We Collect From You Directly

We may collect personal information about you in several situations, including when you provide it to us voluntarily. For example, we may collect information when you create an account or purchase online, contact us with questions, provide feedback regarding our products, or answer questions about your product interests. You do not have to provide your personal information, but if you decide not to do so, you may limit the features that you are able to access through our Services.

The personal information we may collect includes:

Contact information, such as your name, mailing address, email address, and telephone number;
Unique identifiers such as username and password;
Preferences information such as product wish lists, order history, and marketing preferences;
Certain other information you may provide to us in your communications or in connection with other products or services, including your age and gender.

User Data Supplementation

We also may collect information about you from other sources, including from social media providers and commercially available sources such as data aggregators and public databases. Please note that we may combine the various types of information we collect about you and use it as described in this Privacy Policy.

Log Files

We also may collect certain information by automated means when you visit Our Site use our Services, including your internet protocol (“IP”) address; information about your web browser software and version; if you arrived at Our Site the Services through a link from a third-party website, the uniform resource locater (“URL”) of the linking page; your mobile device identifier and other information about devices you use to access Our Site or the Services; and information about your activity while visiting Our Site and using the Services, such as which pages you choose to view, queries you make using our “search” function, and other information about your account usage.

We do not link this automatically collected data to other information we collect about you.

Tracking Technologies

Like many companies, we and our third party partners, such as advertising partners, marketing partners, and service providers, use certain technologies such as cookies, beacons, tags, and scripts. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

You may be able to disable cookies by changing a setting in your web browser. Please note, however, that without cookies you may not be able to take full advantage of all the Services features.

We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs.

Advertising

We may use the personal information we collect about you in the ways described below.

Contact Us.We may use personal information about you to respond to your questions and comments when you communicate with us through links or pages provided by the Services, such as the “Contact Us” feature.
If you purchase products through the Services, we will use personal information about you to process your purchase, confirm your order, and deliver the items to you.
Email Newsletters and Promotions. With your permission, we may use personal information about you to send you newsletters, exclusive offers and promotions, and product news through email. We also may use personal information about you to administer our promotions.
Surveys, Sweepstakes, and Message Boards. We may use personal information about you and/or collect additional information as set forth above, to enable you to participate in features such as surveys, polls, sweepstakes, and message boards. We may use a third party service provider to conduct these surveys or sweepstakes; if so, that company will be prohibited from using our users’ personally identifiable information for any other purpose.
We may use information you provide to us, regarding our products and services, to provide product feedback to our customers through the Services.
Other Uses of Information.We may use personal information to provide you with the products, services, and information that you request. We may also use personal information to perform business analyses or for other purposes to improve the quality of our business, our Services, and the products we offer. We may also use personal information about you for our internal purposes, including to administer our Services, investigate possible violations of and enforce our contracts, including our Terms of Use and any terms and conditions associated with our products and services, and to comply with our legal obligations. In addition, we may use your personal information as otherwise described to you at the time of collection or with your consent.

Information We Share

Our affiliates may share personal information among themselves. We will not share your personal information in ways other than as outlined in this policy. In addition, we may share personal information with other entities in the following circumstances:

Service Providers. We may share your personal information with service providers that perform certain functions or services on our behalf (such as to host websites, manage databases, perform analyses, send communications for us, process payments on our behalf, ship your orders, provide you with live chat service, or provide certain other components of websites). We do not authorize service providers to use or disclose the information, except as necessary to perform services on our behalf.
Analytics. We may allow third parties to collect information in order to provide us with analytics. For instance, the Services may use analytics tools provided by Google to help us understand how people use the Services. You can learn more about how Google collects and uses information as a part of its tools at http://www.google.com/analytics/.
Marketing Partners. We may share your personal information with select marketing partners that we believe would be of interest to you. If you do not want us to share your personal information with these partners, contact us at support@balanceone.com.
Legal Process.We may disclose your personal information to respond to subpoenas, court orders, or other legal process in response to a request for cooperation from law enforcement or another government agency, and to comply with our other legal obligations.
Protect our Services and Users.We may disclose your personal information without consent if we believe disclosure is necessary in connection with an investigation of a breach of agreement, suspected or actual illegal activity, detection, suppression or prevention of fraud, or violation of our Terms of Use or other contracts. We may also disclose your personal information to a government institution, or to your next of kin or authorized representative, for purposes related to preventing or investigating financial abuse, or for the purposes of identifying an individual who may have suffered physical harm.
We may share personal information in connection with a corporate transaction, such as a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganization, liquidation, or other transfer of the business or its assets. The purchaser or prospective purchaser that receives personal information from us in connection with a corporate transaction will be obligated to use and disclose the information solely for purposes related to the transaction, to protect the information with appropriate security safeguards, and to return the information or destroy it within a reasonable time if the transaction does not proceed. We will notify you via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Other Circumstances. As otherwise described to you at the point of collection or pursuant to your consent.

Information Collected from Visitors Outside North America

If you are using the Services from outside the United States or Canada and provide us with personal information, please note that your personal information will be transferred, stored and processed in the United States or Canada. The data protection laws in the United States or Canada may not be as comprehensive as those in your country of residence. By doing business or interacting with the Company and the Services, you are consenting to the transfer of your personal information to facilities located in the United States or Canada and other facility locations selected by the Company.

We Provide You Choices

You can subscribe to receive marketing offers or solicitations from us through email. Please note that these requests may take up to 10 days to be effective. If you prefer not to receive marketing email from us, please contact us at support@balanceone.com.

Please note that your request not to receive marketing emails from us will not apply to messages that you request or that are not commercial in nature. For example, we may contact you concerning any purchases you have made with us even if you opt out of receiving marketing messages.

If you have established a user account in connection with one of our Services, you may be able to review and request changes to some information that the Company maintains about you through your account settings or by contacting us at support@balanceone.com. We will respond to your request for access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@balanceone.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Sharing Site Content With A Friend

You may be able to share certain content from our Services with others by asking us to forward the content. To share information, we ask for the recipient’s and your name and email addresses. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. We collect personal information in this way, we will use it to fulfill your request and for no other purpose. Your friend may contact us at support@balanceone.com to request that we remove this information from our database.

Reviews

Our Services include customer reviews. You should be aware that any information you provide in this area may be read, collected, and used by others who access them. To request removal of your personal information from our customer reviews, contact us at support@balanceone.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media Widgets

Our Services include Social Media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing it.

Third Party Websites

Our Services may provide links to websites operated by third parties for your convenience and information. All of these websites and applications operate independently from us, and we do not control their privacy practices. We encourage you to review the privacy policies of any third-party websites and applications that you use to better understand their privacy practices.

How We Protect Personal Information

We maintain reasonable security procedures to help protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the information you provide through our Services.

Among other safeguards, we use Secure Sockets Layer (“SSL”) technology to help protect transmissions over the internet of your payment card data.

Unfortunately, no data transmission over the internet or stored on a server can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information. If you have any questions regarding security you can contact us at support@balanceone.com.

Updates to Our Privacy Policy

We reserve the right to modify the Privacy Policy at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date those terms will be effective. We will attempt to give you advance notice of any substantive changes, but reserve the right to make such modifications immediately if required. It is your responsibility to check to determine if there have been changes to the Privacy Policy and to review such changes. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this Site prior to the change becoming effective.

Children’s Privacy

Our Services are not directed to and not intended for persons under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us via the contact details listed below. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.

SMS Marketing

By subscribing to SMS marketing you agree to receive recurring automated marketing text messages at the phone number provided. Consent is not a condition of purchase. Text STOP to unsubscribe or HELP for help. Msg and data rates may apply. View terms of use and privacy policy.

How to Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by:

Email:
support@balanceone.com

Mail:
Balance One Supplements Inc
3 Germay Drive, Suite 4-4335
Wilmington DE 10989