International Shipping

At Balance ONE, we are able to ship our Probiotic, Liver One, and other supplements to more than 100 countries around the world. These include Canada, the UK, Ireland, most of Europe, Australia, New Zealand, and many more.

This page contains information on international shipping, shipping rates, customs charges, returns, and more. Please read this page before making an international order.

We offer Free International Shipping on most orders over $125. Just select the free option at checkout. Note that this does not apply to all countries.

Shipping Rates and Couriers

Our international shipping rates are as follows for most countries:

We work hard to obtain competitive shipping rates from our couriers so we can pass the savings on to you. The shipping costs for your international package will be based on the weight and size of your order. After entering the delivery address for your order, you’ll be given the available shipping options along with the exact costs.

Please note that a small number of countries have higher shipping costs, so the above table may not apply. Free shipping is also not available to all countries. You will see the total shipping cost at checkout.

• For international shipping we generally use either DHL Global Mail, UPS Mail Innovations.
• International delivery times vary, but typically range from 7 to 21 days depending on the country. Shipping times depend on customs processing times, local shipping conditions, and other factors.
• All packages are issued a tracking number. You will receive an email with a link to the tracking page where you can track your shipment's progress.

International Returns

A few things to keep in mind for international orders:

For refunds of damaged products, a photo is required. Please email us before discarding the damaged product.

Due to customs regulations and shipping costs, we cannot issue replacements or accept returns on items shipped to addresses outside the United States.

If a customer refuses delivery on an international order, the carrier may attempt to send it back to us. If it arrives back at our warehouse, there will be a $20 charge in addition to our standard 10% restocking fee. This is to cover the cost of the return international shipping.

International Payment Methods

All prices on this website are listed in US Dollars unless otherwise noted. Accepted forms of payment currently include:

• Credit cards associated with Visa, MasterCard, American Express, Discover, and JCB
• Debit cards associated with Visa or MasterCard
• PayPal
• Apple Pay

If you experience difficulties using your credit or debit card to make an international purchase, please first contact your bank to ensure that your card has been enabled for international purchases.

Package Loss

Although it is rare for international orders to be lost, please be aware that it can happen. Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing times (please allow 24-48 hours for packing).

International orders may occasionally take longer to clear customs, depending upon delivery method and government procedures. An international order will not be considered “lost” until at least 30 days after shipment date. We are unable to process claims until this 30-day period has passed.

In the event that your order has been lost, you must report it as lost to us within 90 days of date of purchase. Please contact us by email at support@balanceone.com.

Address Errors

We cannot change your delivery address after an order has been submitted. We work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout.

If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we’ll only be able to refund you for the cost of merchandise.

If the return delivery cost is greater than the value of the merchandise, Balance ONE will inform the carrier to abandon the package and no refund will be issued.

Violation of Laws

Items sold by Balance ONE are intended for personal use. We ask that you please familiarize yourself with your country’s import restrictions before ordering.

We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law in your country.

Customs Charges

Balance ONE cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related seized products or delivery delays. 

The majority of international shipments do not experience problems or delays. In the event additional fees are assessed to your order, your local Customs authority will contact you directly.

Disclaimer

By ordering from Balance ONE, you agree to the policies stated above. Balance ONE reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.